Qualified Staff


Patient-Centered Service


Access Case Management



A Great Place to Receive Care.

Managing multiple chronic medical conditions can be difficult and time-consuming. Our comprehensive care management program is designed to help people manage their physical and behavioral health care and lead healthier, more satisfying lives.

Access Case Management Services

100 Andover park W STE 150 # 302,
Tukwila, WA, 98188

Services Provided by ACM

  • Assistance with seeking housing and employment
  • Benefit Coordination (Child Support, Social Security, TANF, SNAP aka Food Stamps,  Health Care Exchange, etc.)
  • Bus Pass Application such as ORCA LIFT
  • Interview Skills Training
  • Job Referrals
  • Mediation/Customer Advocacy Interventions
  • Pre-Application Assistance (e.g., Child Support, Social Security, TANF, SNAP aka Food Stamps)
  • Referrals (e.g., WIC, Energy Assistance, Emergency Shelter, Food Bank, etc.).
  • Rent Payments (when funds are available)
  • Resume Development
  • Medical Case Management (HIV, Diabetes, CHF, Cancer)
  • Pediatric Case Management
  • Provide advocacy, support, and education
  • Reduce burden and streamline appropriate utilization of care
  • Partner with members of your healthcare team to assist in coordination of your healthcare needs
  • Monitoring for progress and desired outcomes of complex care needs


Behavioral Health
Crisis Intervention
Case Management
Motivational Interviewing
Individual / Group Counseling
Behavioral Therapy
Social Work
Mental Health Counseling
Crisis Management

Treatment Connection

Initial evaluation

Referral to Psychotherapy

Referral to Medication Management Services

Pediatric CCM

Our Complex care management of pediatrics involves a comprehensive and integrated approach to addressing the multifaceted medical and social needs of individuals with intricate and often chronic health conditions. This patient-centered approach brings together a team of healthcare professionals from various specialties, such as physicians, nurses, specialists, therapists, and social workers, to collaboratively develop and implement personalized care plans. These plans encompass medical treatments, therapies, medications, and support services, all tailored to the unique challenges and requirements of each patient. Effective complex care management hinges on meticulous coordination and communication among the care team, the patient, and their family. The primary goal is to enhance the patient’s quality of life, minimize hospitalizations, manage symptoms, and optimize overall well-being. By combining medical expertise with a holistic understanding of the patient’s circumstances, complex care management seeks to provide comprehensive support that empowers patients to navigate the complexities of their health conditions successfully.

Complex care management offers a range of benefits that significantly enhance the well-being and quality of life for individuals with intricate and chronic health conditions. By employing a multidisciplinary approach, complex care management ensures that patients receive comprehensive and coordinated medical attention from a team of specialized healthcare professionals. This approach optimizes treatment efficacy and reduces the risk of medical complications, leading to a decrease in hospital admissions and emergency room visits. Furthermore, complex care management focuses on early detection and intervention, addressing potential issues before they escalate, thereby improving health outcomes and reducing healthcare costs. Patients and their families also benefit from personalized care plans that consider their unique medical, social, and emotional needs, fostering a stronger sense of empowerment and involvement in the care process. Overall, complex care management not only improves patients’ physical health but also enhances their overall quality of life by providing holistic support that enables them to lead more fulfilling and manageable lives.

Age Well Child Exam
By 1 Week Jaundice check, weight check, feeding issues, metabolic screening, newborn vaccines (if needed), parent vaccines (if needed)
2 Weeks Weight check, physical exam, newborn vaccines (if needed), parent vaccines (if needed)
1 Month Weight check, physical exam, vaccines (if needed)
2 Months Physical exam, growth and development, vaccines (if needed)
4 Months Physical exam, growth and development, vaccines (if needed)
6 Months Physical exam, growth and development, vaccines (if needed)
9 Months Physical exam, growth and development, finger stick (hemoglobin), vaccines (if needed)
12 Months Physical exam, growth and development, TB skin test (if needed), vaccines (if needed)
15 Months Physical exam, growth and development, vaccines (if needed)
18 Months Physical exam, growth and development, vaccines (if needed)
2 Years Physical exam, growth and development, lead screening (if needed), vaccines (if needed)
2.5 Years (30 months) Physical exam, growth and development, vaccines (if needed)
3 Years Physical exam, growth and development, TB skin test (if needed)
4 Years and Older Physical exam, growth and development, vaccines (if needed)

Annual check-up recommended, and if needed may include finger stick (hemoglobin), urinalysis, and/or vision/hearing screening.



  • Comprehensive assessments of members’ medical, social, and psychological needs.
  • Promotion of the patient-centered medical home concept by connecting members, caregivers, and PCPs.
  • Care coordination to ensure efficient collaboration among healthcare providers and services.
  • Encouragement of health self-management efforts among members.
  • Referrals to relevant community resources beyond medical care.
  • Creation of personalized care plans with targeted interventions.
  • Active patient engagement through both phone and in-person interactions.


The passage of the Affordable Care Act has accelerated the transition from fee-for service reimbursement models to payment models that reward providers for better outcomes and efficient delivery of care. The successful management of patients with chronic conditions requires care that is well-coordinated between providers, patients, and the care team.

Care Coordinators work one-on-one with clients to achieve goals, reduce gaps in services, and increase coordination between all types of service providers. The program aims to provide the client with an advocate to help guide the client to better health and quality of life through six Health Homes services.


According to an article published in the Joint Commission Journal on Quality and Patient Safety (2017), About one in five children in the United States has a chronic condition or specific healthcare need that must be managed appropriately. Our Pediatric Case Management department perform care management duties to assess, plan and coordinate all aspects of medical and supporting services across the continuum of care for children to promote quality, cost effective care


Health Homes is a program where care coordinators provide long-term support for individuals with broad and complex medical and behavioral needs.

Examples of services include:

  • Assistance with medical provider referrals.
  • Locating and maintaining safe and affordable housing.
  • Identification of services available in your community (such as transportation, food assistance, and financial counseling).
  • Assistance with hospital discharges.
  • Connecting to in-home care services.
  • Assistance connecting with other long-term care services.
  • Locating social activities and organizing outings.
  • Accompaniment to doctor appointments.


We are dedicated to partnering with physicians, patients, and laboratories to provide concierge specimen collection specializing in phlebotomy.

Our goal is to ensure that all specimens are properly collected and handled with integrity to ensure the accuracy of diagnostic and research testing. Our mobile service eliminates travel and allows patients the comfort of being serviced in their homes or workplace.


The coordinators — possess a degree in social work or healthcare related profession — provide clients with comprehensive care management, coordination and support. Care coordinators are trained to address complex health issues by offering:

  • To develop negotiated care plan to improve outcome of chronic illness
  • Comprehensive Care Management
  • Care Coordination
  • Health Promotion
  • Comprehensive Transitional care and follow-up
  • Individuals and Family Support
  • Referrals for Community and Social Support.